How much does delivery cost?

All orders over £10 in value benefit from free delivery to UK Mainland addressees. Unfortunately for orders less than £10 standard UK mainland delivery is £2.95.

We are not able to deliver to the Channel Islands at present.

How long will it take?

We post within 3 working days (with the majority posted within 24 hours of payment received), so allow 2-5 working days for delivery. Sale items may take up to 4 days longer. We only ship orders Monday to Friday, orders placed on the weekend will be shipped as a priority within the following 3 working days.

Please bear in mind that over especially busy times (Easter, Christmas), or during adverse weather conditions there may be a slight delay in orders reaching you.

Can you post internationally?

If you require delivery to another country Call 0208 289 7802 or email info@panguabikes.com

How will my delivery arrive?

Your order will be sent either by Royal Mail or courier. All our deliveries are tracked and will require a signature on delivery. Please inspect the goods before signing the delivery receipt.

No delivery charges if you collect from our store!

Simply order your items, select click and collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!

Our Price Match commitment is simple

If you find a cheaper price with our main competitors we’ll match it, and if you find it after you’ve purchased from us we’ll refund the difference within 7 days of receipt of your goods.

At Panagua Bikes we’re committed to offering top class service and expert advice as well as genuine value for money in store. We know that price is important to our customers, and there are many online retailers prepared to offer heavily discounted “bargains” without the back-up of any customer service should things go wrong. Regrettably, there are also many online retailers offering cheap deals via grey imports that don’t even carry a manufacturers warranty.

With this in mind, we actively monitor the prices offered by our reputable online competitors and adjust our own pricing accordingly. We want to be the first place our customers come to for all their cycling needs, that’s why we guarantee not to be beaten on price by our major competitors.

Price Match conditions: We can only match identical items (including colour and size variations), in stock and available for immediate delivery/collection from a listed competitor. The competitors price must be available to all customers and excludes any VIP, membership or personal discounts and delivery costs. We will only price match against local bike shops and the following reputable online cycle retailers:

• Wiggle
• Chain Reaction Cycles
• Evans Cycles
• Cycle Surgery
• Sigma Sport
• Primera Sport

Due to the lack of specialist customer service, we won’t price match against the likes of Amazon and Ebay!   Any other discounts such as club member discounts are not applicable when price match is used.  Please speak to a member of staff if you want to discuss a price match on any item.

Call 0208 289 7802 or email info@panguabikes.com