Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.

Returning Products If, for whatever reason you don’t want your product then return it and in its original packaging to the address on the returns form inside the package. Postage cost are up to you, but make sure you get at least proof of postage as we will not be responsible for damage or loss in transit.

We will process refunds within 7 days of receiving the product, providing the above conditions are made. If you wish to exchange a product email so we can reserve your preferred choice.

Your exchange will be sent out free delivery as soon as we receive the original order. Please note we do not refund your postage costs. If ordering as a present please keep paperwork sent with your delivery in case a return is required.

Alternatively you can return your goods in person to our shop at Panagua Bikes, 50 Hayes Street, Bromley, BR2 7LD

Make sure you have your returns form with you or we cannot process a refund (credit note will be offered with proof of purchase). Refunds will be issued asap via the same method used to pay and may take a couple of days to show in you account.

Customer Satisfaction We strive for great customer service.

Any issues can be dealt with by emailing or speaking to our friendly staff on 0208 289 7802.